Privacy Policy
Last updated: 29 September 2026
1. Introduction
Tech Horizon Labs Pty Ltd (ACN 701 463 961, ABN 30 701 463 961) ("we", "our", "us") is an AI consulting company based on the Sunshine Coast, Queensland, Australia. We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at techhorizonlabs.com or use our services. We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and comply with all applicable privacy laws.
2. Information We Collect
Contact Form
When you submit our contact form, we collect:
- Name
- Email address
- Company name (optional)
- Message content
Newsletter Signup
When you subscribe to our newsletter, we collect:
- Email address
AI Ownership Check
The AI Ownership Check is scored in your browser. We don’t collect or store your answers or your result.
Analytics
We use Plausible Analytics to count page visits. It doesn’t use cookies and doesn’t collect personal information. We see totals, such as how many people visited a page and where they came from, never who they are.
3. How We Use Your Information
We use the information we collect to:
- Respond to enquiries: contact form submissions are emailed to our team for follow-up
- Deliver newsletters: your email is passed to our newsletter platform for distribution
- Analyse website usage: anonymous page-visit counts help us improve site content and performance
- Manage leads: contact details are synced to our CRM for relationship management
- Comply with legal obligations: as required by Australian law
4. Third-Party Services
We use the following third-party services to operate our business. Each service receives only the minimum data necessary for its function.
| Service | Purpose | Data Shared | Jurisdiction |
|---|---|---|---|
| Resend | Email delivery and our newsletter list | Email address, name, message content | United States |
| Plausible Analytics | Website analytics | Anonymous page-visit counts, no cookies | European Union |
| Cal.com | Booking calls | Name, email and anything you add to a booking | United States |
| Klipy | CRM (lead management) | Name, email, company, submission source | United States |
| Cloudflare | Website hosting, spam protection and form storage | Submitted form data (stored in a database in the Oceania region) | Global network; database in Oceania |
| Anthropic (Claude) | AI processing for consulting | Client data only with explicit consent | United States |
| Google Workspace | Internal business operations | Business correspondence | Australia and United States |
5. Cookies & Tracking
Our website doesn’t set analytics or advertising cookies. Cloudflare, which hosts the site and protects our forms from spam, may set strictly necessary security cookies.
6. Data Retention
- Contact form submissions: retained until you request deletion
- Newsletter subscriptions: retained until you unsubscribe
- Analytics data: page-visit totals only, with no personal information
- CRM records: retained until you request deletion or the business relationship ends
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information:
- All data transmitted via SSL/TLS encryption
- Database stored with encryption at rest
- Access controls limiting data access to authorised personnel
- Admin endpoints protected by API key authentication
- Rate limiting on all public API endpoints
- Regular review of security practices and access logs
8. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access: request a copy of the personal information we hold about you
- Correction: request correction of inaccurate or incomplete information
- Deletion: request deletion of your personal information
- Opt-out: unsubscribe from marketing communications at any time
- Complain: lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, contact us at hello@techhorizonlabs.com. We will respond within 30 days.
9. International Data Transfers
Some of our third-party service providers are based in the United States (see Section 4). When your data is transferred outside Australia, we ensure that:
- The service provider has strong privacy practices and appropriate security measures
- Data is transferred only for the specific purpose described
- We maintain contractual protections where available
- Australian-hosted alternatives are used where possible
10. Notifiable Data Breaches
In the event of a data breach that is likely to result in serious harm, we will:
- Notify affected individuals as soon as practicable
- Assess a suspected breach within 30 days, and report an eligible breach to the OAIC as soon as practicable, as the Notifiable Data Breaches (NDB) scheme requires
- Take immediate steps to contain and remediate the breach
- Document the breach and our response for compliance records
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes affecting how we process your data will be communicated via email where possible.
12. Contact
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:
- Email: hello@techhorizonlabs.com
- Location: Noosa Heads, Sunshine Coast, Queensland, Australia
- Tech Horizon Labs Pty Ltd
- ABN: 30 701 463 961
- ACN: 701 463 961